Deceiving

<p>I booked a holiday for my family over the Easter Weekend via booking.com, paid for the holiday before hand as that is the policies. On arrival at the Guest House, the gate was not working and we called them to open the gate, the receptionist directed us to an entrance that is not even marked as a point of entry into the place. my experience was horrific, we went to the receptionist and as i can clearly remember, if you book a standard double room it means that there's 2 two beds in one room. I sent them an e-mail a day before going to Rustenburg to ensure that our 4 member family will be comfortable, they rep**** and answered it is not possible. When we got to the premises, to all the shicking expereinces we have gone through. The receptionist explains, we have to book another room for my two children which will cost us R650 per night and I refused, their markeing manager, which needs more s****s in marketing their website then giving deceiving impressions, just brushed the whole situation of her shoulders as if it is nothing to her. They introduced us to a "ONE" room with only "ONE" toilet in the room and the room was in the boardroom, with hardly space to move around, there is absolutely no privacy at all, the room they put us in was directly facing their construction site meaning that in the morning when I open the sliding door I will look at people building, they tried to force a single bed in the room for the children but success thereof was futile. I felt like I paid so much money to go live in a MKHUKHU. My husband blew steam out of his ears and decided that we are leaving. I sent them an e-mail requesting 70% of my money back as we did make use of the accommodation and I am still waiting. Everytime I send an E-mail Vusi only replies by saying their manager is working on it. I must be patient with them. This is not what "UBUNTU" is all about, people creating deceiptive impressions to log customers to their businesses.</p>