Worst dealership in the Universe

This is for PMA on Beyers Naude Drive, Cresta. If you want your car to be more damaged and cost you a fortune in repairs they caused, then I suggest take it to these guys. They know exactly how to rip customers off from a technical perspective. My Kuga went in for a miss-fire on spark-plug #2, I first took it to Fury Ford who advise that the spark-plugs was not replaced on previous service interval (120000km)., although the service record shows that it was. The spark plug they showed me was so sticky with oil & garbage, that the part that causes the spark was burned off. Fury advised after they installed another spark plug, the car showed no issues, but suggested that i take the car to PMA as it is still in its service warranty. So, this is where it all went from bad to worst. ON arrival they argued point blank that the plugs were replaced & I'm not honest, well I know very little about cars engines, otherwise I would have been a mechanic. They did confirm technical issues but will take 2 days to verify, so we booked the car in on Friday (25/03/22). On Saturday I phone & the service lady (Suzanne, or Samantha) advise the car's engine needs to be removed as they cannot determine the failure. That will set me down R2588.xx cents. So, I asked why the engine needs to be removed if the issue was with a spark-plug. Then she advises no the they need to remove the engine as the car is smoking and is not running well. Now my car was not smoking when it was booked in, Fury also confirmed car was not smoking during their diagnoses & only spark-plugs was the issue. Thus, I refuse to pay the R2588.x for them to strip the engine. The following Monday Dwayne contacted me, asking permission for strip & diagnose on engine, again I advised him I will not pay the R2588.xx for the engine to be taken apart as there was nothing wrong with the engine until they got their hands on the car. In the afternoon he called back, asking if I thought it over for repairs. I again ask what the reason for the strip of engine will be, so he said it is R6700 & 6–8-hour job to remove engine & new engine will cost further R90k. then he advised I have 2 options, either come fetch the car, pay for diagnoses that was "done" & drove the car as is, but it will not last long, or I pay the now R6700.00 then they can remove engine and see what's the fault. That is actually no option as in both ways I'm the losing party, and they messed up the car since it was with them. The dealer principle is so pathetic he said he will call back with solution, until today he has not called back. PMA is by far the worst dealership in the whole country, I would rather go buy a bicycle from Game before buying or servicing my car again at PMA. I would advise all in thinking of buying a Ford, to do so from another dealership or just buy anything than a Ford. This dealership has made me HATE ford so much in last few days that I would not consider to buy another Ford for the next thousand years. No wonder they are not on Hello Peter. If I look at all these complaints it’s a mystery they still in business. If there was an option to give zero stars, then I would have done it, so PMA be glad you get a lonely one-star mark. You do not deserve to be called Dealership of the Year.