********* service regulation

I took my car for service eco sport 2015 model on the 29 October 2019. Mileage on the vehicle was 63000km and was told that service plan will not pay for the service because the car exceeded with almost 3000km. I had to pay for the same service twice, I.e, bought service plan and had to pay from my pocket. This was a terrible experience and never experienced this before.