Extremely poor customer service

My daughter's Ford Focus which is serviced by Paul Maher Ford just didn't want to start in a mall far away from my home yesterday and since I am personally not fami**** with the car and just wanted to know if this could happen when the remote battery is dead( as before it finally died a message flashed something about the immobilizer..). I spoke to a service advisor at Ford Maher stating that the car has died and I wanted to just ask someone a question about what it could be. She refused to assist or get someone to advise me stating that I needed to have the car towed in. When I requested to speak to the manager she said that he was not in and abruptly put the phone down in my ear. I have since left 2 messages for the brach manager to call me back, and I am still waiting. Very disappointed customer.