Customer Complain

Good day SA Ford To whom it may concern,

Complain against Ford Paul Maher Beyers Naude, Cresta, Johannesburg.

I took my car for a service on 27 December 2022. The service parts agent gave me quotation of R1400 including pluges,oil filter,oil,petrol filter, Air filter. He said that they are fully booked and that they can schedule a booking for 3rd January 2023.

I went back on the 3 January 2023 to service my vehicle HM10PMGP Ford Figo that was on 94232km on mileage Shazlin Dlamini ( Sevice Advisor) assisted me and I then explained to her that my car was due for a service on 90000km already. They need to assess why the engine light is on.

She then told me that she'll phone me around 10:00am because they need to assess the vehicle. Shazlin called me back at 11:23am telling me that my minor service will be R2,840.06c . I disputed the amount because I was there in December and I was quoted R1400.00c. she said that was December special buy to my frustration I asked her why was I then not informed when I came by the first time as no one told that when I was there. She then further told me that my steering rack need to be replace that will cost R10,491.90c I disputed that the steering rack cannot be broken or finished due to my car still being new and my car was in perfect condition. It only needed it's usual service that I do religiously.

Shazlin Dlamini called me back at 13:22pm saying that my front left shock is leaking. I then asked her is that possible because my car is standing in closed garage and I would have noticed if the car was leaking. I could hear from tone of voice that the lady did not really know what she was talking about.

I then picked up my vehicle at 15:55pm and the engine light was still on.

On the 9th January 2023 on my way home from work on N12 highway my front left wheel literally came flying off as I was driving luckily I acted before the time and Thank God i was in the slow lane. The wheel was off and I could not drive it any further that's when I called my insurance, king price.

After the assessment King Prize called me back and said the cause of the accident was due to the he front left wheel nuts was NOT fastened properly. I then went to the dealership on the 10th January 2023 and asked Shazlin if they took off the front wheels and she yes. I them told that I almost lost my life yesterday in car accident because of the front left wheel literally falling off while I was driving. She look very nervous and called her manager and he also confirmed. I then contacted the dealership principal Mr Souhali Eidi that gave me a attude and refuse to send me all the voice recording and told I must refrain from speaking to him again.

On the 8th February 2023 I picked up my vehicle HN10PMGP at Nu Wagon Panelbeaters in Industria. The mechanic told me that the engine is on because the car needs to be service. I told him that I already sevice my car at Ford Paul Maher. The mechanic told me that the diagnostic machine was reading that the car is due for a service and showed that the oil and filter was not changed.

It is clear that Ford is taking advantage of customers and putting their at risk.

At this stage I feel defeated and I do not know what to do as this was issue since I took my car for a service at Ford Paul Maher. I have been maintaining my car since I bought it and never missed a service and this is the time this happened. My car was in perfect condition, all it needed was a service. What am I to do now. I left the panel beaters and noticed my car was literally empty and I had to stop for petrol. After that my car would not even start again I had to kick start my my car. The bonnet work they did is not even aligned properly. When breaking my break's now screech. I replaced my break's 3 months ago. My car does not feel the same. I take pride in my car and I have maintained it. How do I now feel safe driving my car with all these issues? What kind of service have I been given and yet I pay my insurance religiously and service my car!!!

I'll never ever buy Ford vehicle in my life again!!!

Regard Kevin Davids Ford Figo : HN10PMGP ***