Terrible...just terrible

When I dropped my Ford Fiesta 2015 off in the morning I was " welcomed" to nothing but sour faces and unpleasant attitudes. I had asked for a quote for fixing the door handle as I had gone to two other places whose prices varied (even though in May of 2109 Ford released a statement that due to the amount of ford's that have been broken into, locks will have a standard price of R1300) but the sales rep said that for a quote alone I will have to pay roughly R1200...for just a quote (I have never received this from an automotive company before). The overall price was roughly R3000.

A day or two after I picked up my car, I noticed four things: 1 - the door lock that they had replaced was a completely different color to the rest of my car, and it was a different size to the other door locks (later I found out that they had given me an older models lock) 2 - My rearview mirror had been loosened 3 - Some mechanism inside my door had been fiddled with to the point that each time I would open or close my window all I hard was a screech as well a oil leaking 4 - My door reflecting light had been removed

A week later when I was contacted by customer service from ford, I had communicated my frustration and the rep informed me that the manager would phone me soon, that was 4 weeks ago and I have still not heard from the manager. Over-all the service was unhuman and just poor, from the get-go I would have denied their service but the fact that they pin you with an R1000+ quote is quite appalling