******* from Ford Paul Maher

I sent my car in for a service at Ford Paul Maher on the 29th of May and was provided with a list of other items that needed to be replaced on my car. I declined the offer which was communicated to me via telephone by Lee-Ann. That was because I did not have the money to replace all the required parts at the time. I then decided to buy the parts myself and have them replaced by another panelbeater. I bought all the required parts, one of which is the reverse light switch. At the time of replacing the reverse switch my panelbeater found that the switch was disconnected and not that it needed replacing. By this time I had bought the required switch at a Forddealer in Pretoria East (Silverton).

I had not had the time to make the enquiry until now recently and did so today the 31st of August. When I called Paul Maher to enquire if they would refund me, I was transferred to 3 different people and had to repeat my story 3 times and was kept on hold for over 10 minutes till I decided to write this review. While I was posted from pillar to post, I was told once by another lady that they would not be able to do that but then she suggested that I speak to someone else, that was the time I was kept on hold for a while.

If Ford disconnected the reverse light switch in order to get sales, sorry it did not work, but now you have been caught. Refund me the money that you may have mistakenly quoted. Thats all I ask.

Invoice number : 182931