WORST SERVICE EVER FROM PAUL BOTHNER, STAY AWAY!!!!!!!!!!

So Paul Bothner started by wasting my time on Friday 28/06/19 by making my travel from Milnerton Ridge to N1 City for a soundcard they no longer had in stock, after I had called to confirm if they have it and one of your staff members confirmed they had it. The next day my girlfriend goes to your Sunningdale branch with my mic to make sure she got the right equipment and you once again managed to mess that up by giving her a SPEAKER STAND instead of a MIC STAND, big difference between the 2. So now I'm still stuck with your stand because my working hours don't permit me to go to Sunningdale until I'm off during the weekend.

I received my soundcard yesterday which I paid full price online for and instead of receiving a brand new soundcard I get a soundcard with scratches on it.

I paid full price for this, I didn't get a discount based on the damage to the shell case, I paid full price and this is what I get.

Now I have another problem, a soundcard full of scratches which was most likely used for display and just boxed for me to take it.

This is unacceptable, I demand to be compensated for all the trouble you have caused me, you have ****** me by making me pay for an item not worth the value of the amount charged.

I'm am really disappointed and pretty much disgusted at how your Organization conducts business, I am a musician who plans on making music and expanding and upgrading my studio as time goes by and you are definitely not the people that will be helping me with that, I will be taking my business elsewhere next time.

Please give me feedback on your plan of action to resolve this by close of business today, I cannot deal with this any longer, I am an artist, I just want to make music not deal with bad service queries.

PLEASE RESOLVE THIS ASAP