Shocking service

I am appalled at the service from this employee. I had a number of discussions with Chad ast week about a Casio keyboard that is a gift that needs to be delivered to Durban and he guaranteed me that if we paid for the keyboard by Thursday (last week) I would have it today (Tuesday). We duly went and paid for this last Thursday and as of today I had not heard from them. I phoned Chad this morning and he said he would come back to me as he was not sure what was going on. He did not call me back so I had to phone him again. He was very unsure as to what is going on and uncertain as to whether the order was placed and when it would be here! Clueless and certainly not very helpful and not very clued up. The casio model he told me last week that he was ordering is in fact discontinued and he said an order for the new model was supposedly done! They were very quick to take my money but nowhere near as quick to offer the service he committed to. Fortunately I actually called today as they certainly would not have phoned me. Shocking, should have rather gone to Marshall music, much more helpful and professional. Shocking way to treat a customer who has paid in full for an item!!