Swimming pool repairs: Guarantee not honoured

I have logged a complaint on Hello Peter in October 2014.<br> Within 1 day I was contacted by the previous owner of Pats Pool Services and informed that she kept the Rock Pools company and that Pats Pool is not really responsible to honour the guarantee on the repairs.<br> I then logged a compliment to put right my complaint. <br> (I was again impressed with the speed and impact of Hello Peter)<br> However, since the Rock Pool owner changed her e-mail address and cell phone number and does not respond to communications.<br> My view is that I formally received a quote on a Pats Pool Services emblem and paid for the repairs into a Pats Pool Services bank account. So a telephonic conversation relieving Pats Pool Services from the guarantee responsibility is not valid.<br> Thus I expect from Pats Pool Services to make a plan and honour the repairs 2 year guarantee.<br> I have informed them on 17 February 2015 that I will complain on Hellopeter as before and they did not respond.<br> \Dear Sharika<br> Alisha promised attention to the paint and cracking - nothing has happened <br> On her promise I cancelled my complaint at Hellopeter against Pats Pool Services<br> I will be forced to re-register the complaint """;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;824588;227;14;2;0;0;0;0;2;NULL;NULL;NULL;15/03/05 20:50;15/03/05 18:59;Online shopping delivery;;;***;I bought food and clothing online. When checking out I could select separate delivery dates for food and clothing to speed things up. It showed that the food delivery will cost R50 and the clothing delivery will be free. However when I paid it reflected that delivery is R100 (double the quoted amount!!). <br> <br> What can we do to get the R50 back? Will this happen again in future?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;489599;893260;16;2;0;1;0;0;2;NULL;NULL;NULL;15/03/05 20:51;15/03/05 18:59;MTN Ermelo has poor network coverage;8,51E+12;MTN;***;MTN is absolutely useless in the past 4 months. This is totally unacceptable, seeing that I pay for a service, which I cannot use. If I log a complaint about the poor coverage (about 30 minutes with my \wonderfull\"" MTN bandwidth) suddenly it is my mobile device that is the problem. Impossible. I don't have the same problems in other areas. MTN shops say that they are busy with upgrades to LTE"