Joke of all trades.

We returned unbranded lip balms to Patriot Brands on Monday 29 April, we met with the owner Grant whom agreed to give a full refund withing in 1 week, stock was still in original packaging and untouched, he also agreed to wave the 10% handling fee when returning our money.

The 1 week had passed, no emails, messages or phone calls were acknowledged. On Saturday 11 May, we received an unfriendly email from an employee stating that they would only be able to return our money for our "Custom ordered stock" once they have resold it as they are doing a "favour" for us out of kindness. I scanned the invoice documentation as well as their website and can find no such returns policy stipulated.

This was firstly not a custom order as Grant told us it was regular item that they used and kept in stock. If it was a custom order how were they able to invoice, pack and notify us of the order being ready for collection BEFORE we had made any payment. When their website clearly states that orders over R1000 require a 50% deposit upfront before being processed.

They are completely avoiding the issue and not acknowledging that an arrangement was made with us and Grant the owner. They have left us no option but to take the matter further through legal channels.