Items been damaged in transit - 1232 MASSEY STREET

The claim request was send through by them to their claim department, because I did paid and ask for comprehensive cover on any damages, after more than 20 e-mails I am still struggling to get this claim settled for more than a year and a half.<br> <br> The first damaged item detail: SAMSUNG PS51D550C1RXXA - Flat screen TV stand / foot end Second Item: Top loaded washing machine DEFY Laundro**** electro logic 1100 - top lit been damaged,<br> <br>