I was treated like a queen.

Possibly the best service i have ever experienced in my entire life. From the minute i placed my order online right through to the final delivery they have been, helpful, professional and efficient.

The day after I purchased online I was contacted by Benedict Sedia and informed that my stock would be coming from Pretoria and they are loading it for the next week to come. I was constantly updated on email and via telephone about the whereabouts of my loungers. When they arrived by courier they were damaged and upon my email to Benedict he immediately phoned me to say he was so sorry and had already arranged for a replacement to be sent on their next truck that would be leaving the next day.

From there i was contacted by someone from Cape town who arranged for my loungers to be delivered on the Friday. When the delivery was ready they called to say they were on the way.

when I got home two strong men were eagerly awaiting me and they were very friendly and professional. as i tried to drive out of my busy driveway (i live on a main road) the co-driver stooped the on-coming traffic for me! what a gentleman.

I actually cannot believe the courtesy, the manners, the chivalry of this company from the top all the way down to the bottom. I don't even care that the whole process took 2 and a half weeks to sort out, the fact that they kept me informed really helped and this is where other companies fall short.

Other companies should take note: this is how you do customer service! you inform your client, you help them.

thank you Patio Warehouse for being so amazing! i had no idea places like you exist.