Zero client service,zero communication!!

I have received a statement with an amount showing due,whereafter I had responded to them with proof that the medical aid has paid this account- since then i have requested and asked just for an updated statement showing that the amount is now 00.00 and that they have indeed received the payment from the medical aid. Till date I have not received an updated statement from them even with their automated response saying someone will get back to you after three days I am still waiting for someone to get back to me?? I have emailed them multiple times with zero response. I have phoned them and asked for an updated statement whereby promised it will be sent,nothing received…once again phoned this morning and promised it was sent whilst on the line and after confirming the email address I am still waiting for this.

My concern is how do we know pathcare updates their records,how do we know our accounts are up to date,how do we know our account will not be reported to the credit bureau and we have been black listed..there is no communication from them and they can’t just assume that we trust they update our accounts accordingly ,normally if a payment has been made the statement is updated and the client is informed..it’s just standard protocol! I am shocked to receive such bad client service from such a big company!!