P is for Pathetic not Pathcare

After going to casualties 5 months ago.only received a missed call today. When I queried it only received the banking details without a statement. Then a few hours later another sms saying they will be handing me over. When I phoned to ask in regards to what it is they told me they've been phoning me and I don't answer. When I ask to verify the cellphone number they claimed to have phoned me on the lady told me they dont have my number. So I asked her how did they phone me today..she said I phoned them. Yes I phoned back after receiving the SMS. She then said on my paperwork for the bloodtests there was no cellnumber or adress therefore they couldnt sent me my statement. But then they threaten to hand me over. How can you do that if you don't even do your job? And on the statement now all of a sudden my adress is also visible... please train your staff firstly how to speak to clients and secondly please appoint people actually capable of doing their work. BEYOND Pathetic