Failure to provide Test

I went to Vermaak opposite Mulbarton 13 December 2023 , I went as per instructed by Dr S Baloyi and I called the call centre in December they sent me from pillar to post then I drove back to and asked the Receptionist when they failed to provide me with some of my test results what is the needed payment in Jan I still did not get because they did not release my blood test to the Dr . I drove back twice to ask why they not releasing the results and the receptionist advised that there was nothing and no outstanding payment but ALSO she was not sure . In so I went to Lancet and did the same test my medical paid Lancet. I called and advise I cannot pay twice for the same blood test that they failed to provide me in Nov/ Dec . Now I went back to the Vermaak for a 3rd time and was rudely advised by the Receptist that they took the test and I must call the callcentre whom sent me from pillar to post and cost me more that R150 in Airtime holding on the line in Dec and they dont call back even if they have my details. If they submitted my bill to my medical aid in time or even let me know what the outstanding balance in Dec without sending me all over now the callcentre advised that they didnt pay the claim because there was no authoration which I advised the receptionist and the call centre agent in Dec . But they were not helpful and in would not have gone to Lancet but NOOOO they are badgering me are now in April threatening me with action for an unpaid bill that THEY were supposed to deal with in the first place, which is why I went to pay the bill in Dec and Went back in Jan and the lady at Mulbarton said the I am not owing anything. Now they wake up in April and sent me msg were they are constantly harassing's me with messages with shady links asking for private PIN codes but can’t even train their employees with proper ethics and process medical aid properly even when I was there , I was willing to pay and was advised that there was no outstanding amount and failed to give me my results , forcing me to go to Lancet which has no issues like this ,I cannot pay again for a test that they failed to provide me in Dec the ref is G***