wrong plan

Message : on the 06 february 2019 i took my car to the service , knowing that I've got a service plan with Toyota but i was surprise to hear that the person who was helping to extent the service plan ,has not done the work properly, instate of service plan ,has capture warranty plan. My service ad visor Hanro Rautenbach :told me that some people they make mistaken when they capture such things on the system ,and i am not the first customer who experience this. So my question is my i suffer because someone fail to do their work right . he gave the contact details for me to contact toyota customer care . i phone them but i was not successfull to get to the right person , i end up using email . but still no respond please help me cell no: ********** 780