Frustratingly poor communication

I will start by saying that I do believe, rightly or wrongly, that Elle's heart is generally in the right place, however my impression is that she has taken on way more than she can handle. This leads to extremely poor communication, having to beg for feedback, receiving contradictory and conflicting information (which it turns out is because her mom is replying to her emails with no indication that you're speaking to a different person who doesn't know what's going on), and a generally poor customer experience. In terms of what was actually requested, I needed help expediting two unabridged marriage certificates that I had already app**** for. Home Affairs said 3-6 months, and after securing Elle's services, I received the first in just under 3 months. There was a problem with the second cert which she was unable to assist with (despite saying she would - more frustration) and I dealt with Home Affairs directly to resolve this in the end. Some people seem to have had extremely positive experiences, which is great, but I would advise caution as she appears to be woefully overextended, and you pay upfront.