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Tina S
1 reviews | Active since Jan 2017
19 Sept 2019, 08:31
Frustrating experience
Frustratingly poor communication. Four months and R4500 later and I have nothing to show for it. They just wasted my time and I didn't get the impression that they grasped the importance of the documentation or the knock-on effect of their incompetence.
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Replies (3)
Passports4U's replyOfficial
19 Sept 2019, 12:41Why don’t you contact me so we can sort it out - would that not be the first point of contact Tina?
Passports4U's reply19 Sept 2019, 12:41
Official
Why don’t you contact me so we can sort it out - would that not be the first point of contact Tina?
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Tina S's updateReviewer Update
19 Sept 2019, 13:23I tried! That's the point. You didn't reply to my last 3 emails, 2 texts or any of my calls. There's no use in suddenly being on top of comms once it's on a public forum - in the last two months this has been the least effort I've had to do to get a response from you. We can sort it out by issuing a refund and parting ways. This has probably been my most surreal customer experience to date.
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Tina S's update19 Sept 2019, 13:23
Reviewer Update
I tried! That's the point. You didn't reply to my last 3 emails, 2 texts or any of my calls. There's no use in suddenly being on top of comms once it's on a public forum - in the last two months this has been the least effort I've had to do to get a response from you. We can sort it out by issuing a refund and parting ways. This has probably been my most surreal customer experience to date.
Passports4U's replyOfficial
19 Sept 2019, 14:00Because it’s my birthday and my hubby treated me for 3 days away - I told you when we spoke On Wednesday - why don’t you mention that I refunded you for both documents - I really am sorry I could not finalise the birth only your marriage which I refunded you for too.
Passports4U's reply19 Sept 2019, 14:00
Official
Because it’s my birthday and my hubby treated me for 3 days away - I told you when we spoke On Wednesday - why don’t you mention that I refunded you for both documents - I really am sorry I could not finalise the birth only your marriage which I refunded you for too.