PAY US R3000 AND WE WILL DO NOTHING FOR YOU

We paid R3300 for Passport 2000 to cue for me. When the collection date came, we were stuck in traffic and were 10min late for our appointment. The Passport 2000 person decided to leave the que because we were late and when we got there they wanted to \squeeze us in"in other words push in from of the other people. We needed to wait 2 hours in the cue anyway because we can't just \""come back another day\"" 20 things needed to be planned for us to be here on the one day anyway"