Unable to contact customer Service

Hi there, I purchased my first product by PassionFruit.co.za, and unfortunately the item does not turn on, even after charging it for a long while. Unfortunately the only way they offer for a customer to contact them is via their customer service form on their web site, but due to an image verification security code, a blind customer like me using screen reading software cannot access this graphical code, and I can't find any other way to contact them. I really just want to be able to contact someone there to see if we can get this item working, or else returned.