No response in regards to my refund / poor service

<p>On 22 September 2016, I placed an order with PartyNet. This order took much longer than I aniticipated due to them waiting for stock of two material trilby hats that I ordered. After numerous online discussions with them, they finally dispatched my order and I received this on 25 October 2016, more than a month later. On opening the box, I found that they had packed in two plastic trilby hats instead of the material ones, and to make matters worse, the brims of both hats were cracked. I then sent them an e-mail in this regard to hear what to do with the cracked hats, and further, to request a refund on the material hats. I was then promised that they would refund me the amount for the hats into my banking account, and requested to making details to do so. I supp**** my banking details on 27 October 2016. I have still not received my refund, and although I have sent follow up e-mails in this regard, I have received no response.</p>