JS
Janice S
1 reviews | Active since Feb 2022
03 Jul 2023, 11:07
Unreliable and unprofessional!
I ordered a new battery for my Macbook - from the time of sending the proof of payment, despite 2 - 4 days of promised delivery - it took two weeks. I took the battery to an installer to find it was faulty. I was finally refunded for the battery but not the installation - so I have lost over a month, and an installation fee. No apology and really unprofessional communications.
Helpful (0)
Replies (3)0
Replies (3)
PartMasters's replyOfficial
03 Jul 2023, 12:49Dear Janice,
Thank you for taking the time to leave us a review. We appreciate your feedback as it helps us better our services.
The battery in question was returned and tested by our supplier and they did not find any fault with battery, therefore we credited and refunded you the money paid for the battery as this unit did not work on your laptop.
The installation was not done by PartMasters, therefore we couldn't provide a refund for services not delivered by PartMasters.
We do apologize for the delay and inconvenience caused from our side.
Kind regards,
PartMasters
Thank you for taking the time to leave us a review. We appreciate your feedback as it helps us better our services.
The battery in question was returned and tested by our supplier and they did not find any fault with battery, therefore we credited and refunded you the money paid for the battery as this unit did not work on your laptop.
The installation was not done by PartMasters, therefore we couldn't provide a refund for services not delivered by PartMasters.
We do apologize for the delay and inconvenience caused from our side.
Kind regards,
PartMasters
PartMasters's reply03 Jul 2023, 12:49
Official
Dear Janice,
Thank you for taking the time to leave us a review. We appreciate your feedback as it helps us better our services.
The battery in question was returned and tested by our supplier and they did not find any fault with battery, therefore we credited and refunded you the money paid for the battery as this unit did not work on your laptop.
The installation was not done by PartMasters, therefore we couldn't provide a refund for services not delivered by PartMasters.
We do apologize for the delay and inconvenience caused from our side.
Kind regards,
PartMasters
Thank you for taking the time to leave us a review. We appreciate your feedback as it helps us better our services.
The battery in question was returned and tested by our supplier and they did not find any fault with battery, therefore we credited and refunded you the money paid for the battery as this unit did not work on your laptop.
The installation was not done by PartMasters, therefore we couldn't provide a refund for services not delivered by PartMasters.
We do apologize for the delay and inconvenience caused from our side.
Kind regards,
PartMasters
JS
Janice S's updateReviewer Update
03 Jul 2023, 14:58I am sorry but I do not believe this to be the case as Asetos, a reputable installer found fault.
JS
Janice S's update03 Jul 2023, 14:58
Reviewer Update
I am sorry but I do not believe this to be the case as Asetos, a reputable installer found fault.
PartMasters's replyOfficial
10 Jul 2023, 16:16Good afternoon,
We're sorry to hear you have had a bad experience. Please provide me with your invoice number and the the sales repesantative that helped you and we'll escilate the matter.
Kind regards
Partmasters
We're sorry to hear you have had a bad experience. Please provide me with your invoice number and the the sales repesantative that helped you and we'll escilate the matter.
Kind regards
Partmasters
PartMasters's reply10 Jul 2023, 16:16
Official
Good afternoon,
We're sorry to hear you have had a bad experience. Please provide me with your invoice number and the the sales repesantative that helped you and we'll escilate the matter.
Kind regards
Partmasters
We're sorry to hear you have had a bad experience. Please provide me with your invoice number and the the sales repesantative that helped you and we'll escilate the matter.
Kind regards
Partmasters