Terrible Service

I had a terrible experience with Partmasters. I bought a Lenovo ThinkPad replacement keyboard and found it was faulty or had a problem. I tested the keyboard a couple of times from my side and the issue was replicated, I took a video for evidence and sent them the video but still they could not help me. My laptop works fine with my old keyboard, it’s only the keys that faulty that are still not working hence I bought a new keyboard.

I sent the keyboard to Partmasters for testing, as soon as I sent the keyboard I had to chase them for feedback which I would speak with a different agent every time and they were not sharing the details internally and none gave a straight answer until they were to send me a new keyboard. I sent someone to collect and they were given the old my old keyboard and been advised they won’t be changing the keyboard. Until this day, I have been denied to speak to manager or someone senior.