JA
John A
1 reviews | Active since Apr 2021
06 Apr 2022, 10:17
Terrible backup service!!!!
I bought a battery form Partmaster which is still under warranty. There policy don't allow for me to have it swapped at the Cape Town branch where I can prove that it is faulty. No, I need to ship it back to JHB before they can send me a replacement. The laptop needs to go to the Eastern Cape on Saturday. How ridiculous!!!!
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Replies (2)
PartMasters's replyOfficial
06 Apr 2022, 14:52Dear John,
Thank you for your review. Please note that if an an item is returned for warranty claim, it needs to be sent to our warehouse for testing and if faulty, it will be swopped out for a new unit.
Testing takes 2 to 4 working days and we always try to complete this sooner as we understand all our clients needs.
You are welcome to return this unit to our Cape Town branch and we will have it tested for you as soon as possible.
Kind regards
Sandra
Thank you for your review. Please note that if an an item is returned for warranty claim, it needs to be sent to our warehouse for testing and if faulty, it will be swopped out for a new unit.
Testing takes 2 to 4 working days and we always try to complete this sooner as we understand all our clients needs.
You are welcome to return this unit to our Cape Town branch and we will have it tested for you as soon as possible.
Kind regards
Sandra
Best regards,
PartMasters's reply06 Apr 2022, 14:52
Official
Dear John,
Thank you for your review. Please note that if an an item is returned for warranty claim, it needs to be sent to our warehouse for testing and if faulty, it will be swopped out for a new unit.
Testing takes 2 to 4 working days and we always try to complete this sooner as we understand all our clients needs.
You are welcome to return this unit to our Cape Town branch and we will have it tested for you as soon as possible.
Kind regards
Sandra
Thank you for your review. Please note that if an an item is returned for warranty claim, it needs to be sent to our warehouse for testing and if faulty, it will be swopped out for a new unit.
Testing takes 2 to 4 working days and we always try to complete this sooner as we understand all our clients needs.
You are welcome to return this unit to our Cape Town branch and we will have it tested for you as soon as possible.
Kind regards
Sandra
Best regards,
JA
John A's updateReviewer Update
07 Apr 2022, 11:01Hi Sandra, I have always had good service from you , but in this case I was told that Cape Town cannot test batteries. The battery is still in the laptop so I can prove that it doesn't hold its charge. I have no other option but to send my son with the faulty battery back to the Eastern Cape and lose my warranty. He will only be back here in July. :(
JA
John A's update07 Apr 2022, 11:01
Reviewer Update
Hi Sandra, I have always had good service from you , but in this case I was told that Cape Town cannot test batteries. The battery is still in the laptop so I can prove that it doesn't hold its charge. I have no other option but to send my son with the faulty battery back to the Eastern Cape and lose my warranty. He will only be back here in July. :(