Shocking Service!!

i recently bought a battery online from a company called partmasters, who in the past has given me nothing but efficient and great service. Friday we made payment for an Acer laptop battery, i have been asking since friday for an update and when i finally get hold of the agent Elsah Molefe she tells me the battery was shipped, the shocking part is that they never confirmed with me where the battery needs to be shipped to, they just send the battery, when i asked Elsah about the emails i have been sending she replies with which email. In this tough time with Covid companies should be stepping up their support, but for some reason Partmasters has seem to be done the opposite. Then i try to give the address to Elsah for updating with the courier then she almost doesn't want to assist. I ask her to let me know when the address is changed so i can get the battery shipped then she just blankly ignores me, I ask her to check the contact number she has nothing either, i have never seen such slack and *********** service from a retail company, Partmasters i seriously dont know what happened this time round with my order and interaction with your company which is normally good but it seems i have made contact with your company at a bad time