Partmasters Service Delivery is SHOCKING!

Item: PartMasters
Rating: 1

I order a brand new battery, which was obviously badly refurbished because when it arrived, it never worked.

Have spoken to the Manager on numerous occassions, more than 10. The Manager has tried to do what he/she can and assisted, however now I have to pay for the new battery -(refurbished when I though I was getting a new battery for R1000) to be couriered to me at an additional R99.

The only reason there is actually 1 star is because the Manager has been helpful.

My advice is "Do not order anything from Partmasters" as their products are unreliable and they want to charge extra to deliver the "new" battery. What type of Customer Service is this?

To add insult to injury, I have had to wait 2 weeks for them to "check" the part.

I'm freaking fuming!!!

Helpful (0)

Replies (1)

PartMasters's replyOfficial

17 May 2023, 15:44

Good Day Mitzi, Thank you for the feedback, at Partmasters we thrive in giving clients the best service and its unfortunate on your experience with us and we have made a note to do better. Please once an item is faulty, not working or a client would like to return it with in 7 days to refund. With our 6 months warranty we can test and swap an item with no refund. In this regard we apologies it took longer than expected and we hope to see you shopping from us again.

PartMasters's reply17 May 2023, 15:44

Official