AK
Ashleigh King-Ogden

1 reviews | Active since Feb 2016

12 Jun 2021, 13:44

Liers and False Promises

After saying that I desperately need my parts after I had paid by the next day I was advised by Jacqueline the Customer Service Rep that my parts would be delivered the next day on email. I started to get worried that the parts would not come as it was already 3pm so I called multiple times and the lady that answered put me through to a bot numerous times and when I try call at least 6 times i immediately go through to the bot no one answered then I couldnt get through to them at all...I got an email back and it said it will only be delivered on Monday but Jacqueline email said it would arrive the next day. They claim that they deliver same day within 25km that is a lie! i emailed Sales I emailed orders not even an apology. I call and call the whatsapp i send messages nothing only Saturday be told the parts are not ready. i am disgusted with this service and lack of feedback. I dont even have faith that the correct parts will come even if they come. Now I cannot start my new job on Monday because of these liers. what am i going to tell my boss!!!!! there goes my job!!!

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Replies (1)
PartMasters
PartMasters's reply14 Jun 2021, 10:47
Official
 Dear Ashleigh,  Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. There was a delay with our supplier which made us not to be able to deliver this in time, however your payments was received Thursday at 15:00PM, and our orders department can only process all orders that has been paid before 12:00 which lead your order to be processed on Friday. On the email that was sent you if you order it specified that your order will be delivered on the next business day which is Monday & same day delivery was never mentioned to you regarding this order.  Your refund has been paid in full (cash) on Sunday.  
Thank you,