Horrible Service from PartMasters and Sandra Gumbi

Absolutely Horrible Service!!

I had placed an order for a ASUS ROG Strix battery, whilst communicating via email with them to finalize the order the service was amazing, until I made payment of the deposit on the 3 February for the battery.

Thereafter I had received no update or any communication from them with regards to the battery. I then confirmed the ETA, and was then told I should receive it between mid March and beginning April (This already took 2 days to be responded to).

At the end of April, after not receiving any updates or communication, i decided to find out what has happened to my battery. After waiting a week to be responded to I was told that the supplier has given them no feedback and they can not give me any indication of when i would be able to receive my battery because of lock down.

This was frustrating but I tried to understand because of the current worldwide pandemic.

However, It was another month before I received a response that the battery was eventually ready to be received, and after still showing interest (Since I need the battery for my laptop for work) and trying to find out when I would eventually receive the battery, I am now yet again not responded to.

I find this highly frustrating and annoying, and would not recommend anyone use PartMasters, I can understand the fact that lock down has affected your capacity to do your work efficiently. However to not let your paying clients know what is going on with there orders or at least give an indication that you are working on there order is extremely unprofessional in my opinion. I have been in communication with Sandra Gumbi, informing her that I expect a discount on the remainder that is needed to be paid or a I expect a full refund of my deposit.

I hope I do not have to wait another month for a response.