Derek the 'so-called' manager really should S T F U instead of talking c r a p !

My family & I visited Parrots in Centurion Mall for a table of 8 especially being newly constructed and all. Upon receiving my Cheese & Mushroom Omlette, I found a hair looking strand in my plate as well as dirty finger marks on the inner rim of the plate. Brought it to the waiter's attention who called the manager Derek. Things escalated quickly from here on as Derek pulled the strand apart & explained it was from the mushrooms & there are probably more inside the omlette. If that's the case, why then is the produce not cleaned correctly before use? Now you tell me who in their right mind would consume the meal knowing you could find more? No apology but nonchalant arrogance instead! I then ordered a slice of mashed avo on bread which I had to wait more than 10mins for and after everyone was practically done eating. I tasted awful too. This is how revenue is lost, when you employ a manager who is *********** in resolving complaints. And no, not everyone wants a freebie. Sometimes people want to enjoy dining out with their loved ones especially for people who are paid to eat out & review such establishments. Derek, your services would be much more appreciated at a dingy backyard type eatery & not where patrons pay good money for meals.

I would also suggest rather spending your money on O'Galito's, Mochacho's, Ocean Basket and even Spur just not Parrots! And you have put Parrots Menlyn to shame, I have always fantastic experiences there.