LS
Lyle S
1 reviews | Active since Jul 2010
25 Aug 2023, 07:34
Parrot Projectors - Dim & unusable, even a Parrot repair can't fix the problem
Good Morning Chanelle Jones
Unfortunately, we do not accept this outcome; Parrot has sold a product at less than the 3000 lumens as advertised.
Sent in under warranty, Parrot has failed to repair the projectors so that they can be used in a daytime normal environment That they are so dim they only be used at night or in a dark room, which was never disclosed on sale.
Even with a new projector globe, these projectors have failed to project at 3000 lumens which Parrot has admitted via email.
Parrot can either supply a working projector as per warranty or refund us so we can purchase a working 3000 lumens projector for the client.
If the matter is not resolved today we will be taking it up with the CPA, this matter is now 2 months old and has still not been resolved. The projectors are clearly defective and under spec, they should never have been sold to us and were discontinued shortly after that.
Below is the clients complaint
“Hi Lyle
Hope you can help. Teachers are complaining about the Parrot Data projectors. They are not clear when projecting and you can barely read the middle the sides are a blur. Teachers do not use them at all.
What are our options? Can we replace them? What will the cost be?
Marina”
Helpful (0)
Replies (7)0
Replies (7)LS
Lyle S's updateReviewer Update
04 Sept 2023, 19:38Still no reply and Parrot has yet to return my call. I am not surprised
LS
Lyle S's update04 Sept 2023, 19:38
Reviewer Update
Still no reply and Parrot has yet to return my call. I am not surprised
Parrot Products's replyOfficial
05 Sept 2023, 12:43Good Day, Lyle S. I hope this message finds you well. We sincerely apologise for the experience you have had with us. I have escalated this issue, and we would like to contact you directly to resolve the matter. Please provide us with the order number or the company name, and we'll contact you shortly. We sincerely apologise once again!
Parrot Products's reply05 Sept 2023, 12:43
Official
Good Day, Lyle S. I hope this message finds you well. We sincerely apologise for the experience you have had with us. I have escalated this issue, and we would like to contact you directly to resolve the matter. Please provide us with the order number or the company name, and we'll contact you shortly. We sincerely apologise once again!
LS
Lyle S's updateReviewer Update
11 Sept 2023, 14:16Repair 1238 - CN # 085-023
LS
Lyle S's update11 Sept 2023, 14:16
Reviewer Update
Repair 1238 - CN # 085-023
Parrot Products's replyOfficial
13 Sept 2023, 15:12Thank you, I have escalated this matter. You should receive a call from us soon.
Parrot Products's reply13 Sept 2023, 15:12
Official
Thank you, I have escalated this matter. You should receive a call from us soon.
Parrot Products's replyOfficial
13 Sept 2023, 15:47Good day Lyle
We have attempted to remedy the situation with you.
The projectors were purchased over a year ago – complaints were sent regards brightness 13 to 14 months after purchase.
We have provided you with proof of Lumen Tests and offered you reduced pricing on alternative models.
Parrot Products's reply13 Sept 2023, 15:47
Official
Good day Lyle
We have attempted to remedy the situation with you.
The projectors were purchased over a year ago – complaints were sent regards brightness 13 to 14 months after purchase.
We have provided you with proof of Lumen Tests and offered you reduced pricing on alternative models.
LS
Lyle S's updateReviewer Update
13 Sept 2023, 17:05Hi
The units where purchased on the 5th July 2022 Inv # *** and where returned again
on 28 June 2023 RMA # 26229, so 13 to 14 months is a lie. (just for clarification Parrot, a one year warranty means if an item is returned 1 day after purchase or even one day before warranty expiry it is still in warranty. This applies to every 1YR warranty item in South Africa
unless otherwise specified.)
We tested the best of the nine "3000 lumens" projector against an old 2700 lumens projector
the 2700 lumens projector was brighter. So unless of course a brighter projector means the projector is faulty someone in your technical department has made massive blunder and put it to email. My favourite is the new replacement globe has exactly the same brightness as an old globe and once again proof has been sent via email.
I will book a meeting with the director Debbie Oconnor and we will quickly get to the bottom
of this nonsense. Almost 3 months and counting ....
Obviously the next step is to collect a "repaired projector with new globe" and send it to
an independent testing center for LUX testing. Lets see if Parrot can dispute the two projectors next to each other when we have our meeting.
We will not be bul**** by Parrot.
The units where purchased on the 5th July 2022 Inv # *** and where returned again
on 28 June 2023 RMA # 26229, so 13 to 14 months is a lie. (just for clarification Parrot, a one year warranty means if an item is returned 1 day after purchase or even one day before warranty expiry it is still in warranty. This applies to every 1YR warranty item in South Africa
unless otherwise specified.)
We tested the best of the nine "3000 lumens" projector against an old 2700 lumens projector
the 2700 lumens projector was brighter. So unless of course a brighter projector means the projector is faulty someone in your technical department has made massive blunder and put it to email. My favourite is the new replacement globe has exactly the same brightness as an old globe and once again proof has been sent via email.
I will book a meeting with the director Debbie Oconnor and we will quickly get to the bottom
of this nonsense. Almost 3 months and counting ....
Obviously the next step is to collect a "repaired projector with new globe" and send it to
an independent testing center for LUX testing. Lets see if Parrot can dispute the two projectors next to each other when we have our meeting.
We will not be bul**** by Parrot.
LS
Lyle S's update13 Sept 2023, 17:05
Reviewer Update
Hi
The units where purchased on the 5th July 2022 Inv # *** and where returned again
on 28 June 2023 RMA # 26229, so 13 to 14 months is a lie. (just for clarification Parrot, a one year warranty means if an item is returned 1 day after purchase or even one day before warranty expiry it is still in warranty. This applies to every 1YR warranty item in South Africa
unless otherwise specified.)
We tested the best of the nine "3000 lumens" projector against an old 2700 lumens projector
the 2700 lumens projector was brighter. So unless of course a brighter projector means the projector is faulty someone in your technical department has made massive blunder and put it to email. My favourite is the new replacement globe has exactly the same brightness as an old globe and once again proof has been sent via email.
I will book a meeting with the director Debbie Oconnor and we will quickly get to the bottom
of this nonsense. Almost 3 months and counting ....
Obviously the next step is to collect a "repaired projector with new globe" and send it to
an independent testing center for LUX testing. Lets see if Parrot can dispute the two projectors next to each other when we have our meeting.
We will not be bul**** by Parrot.
The units where purchased on the 5th July 2022 Inv # *** and where returned again
on 28 June 2023 RMA # 26229, so 13 to 14 months is a lie. (just for clarification Parrot, a one year warranty means if an item is returned 1 day after purchase or even one day before warranty expiry it is still in warranty. This applies to every 1YR warranty item in South Africa
unless otherwise specified.)
We tested the best of the nine "3000 lumens" projector against an old 2700 lumens projector
the 2700 lumens projector was brighter. So unless of course a brighter projector means the projector is faulty someone in your technical department has made massive blunder and put it to email. My favourite is the new replacement globe has exactly the same brightness as an old globe and once again proof has been sent via email.
I will book a meeting with the director Debbie Oconnor and we will quickly get to the bottom
of this nonsense. Almost 3 months and counting ....
Obviously the next step is to collect a "repaired projector with new globe" and send it to
an independent testing center for LUX testing. Lets see if Parrot can dispute the two projectors next to each other when we have our meeting.
We will not be bul**** by Parrot.
LS
Lyle S's updateReviewer Update
16 Apr 2024, 06:29Parrot eventually passed a credit for all 9 projectors. Thank-you
LS
Lyle S's update16 Apr 2024, 06:29
Reviewer Update
Parrot eventually passed a credit for all 9 projectors. Thank-you