Pathetic Client Service

About two weeks ago I bought a parrot cage from Parrot Inn in Centurion. Located just across the More restaurant. I paid for the unit (R3,775.00) and asked to only pick it up after the long weekend. My daughter went to pick it up on Monday 12/08/2019. It was loaded onto her bakkie by the staff of Parrot Inn. When she arrived at home, I was there and we offloaded the cage. It was then that I noticed that the drawer at the bottom was bent badly. I requested my daughter to take it back the next day. When she arrived at the Parrot Inn informing the staff/owner that she would like the drawer changed, she was treated very bad and unprofessional. Firstly she was told that is was she who damaged the item and they will not replace it. Then she was told that this is "the only one in the country" and there is no replacement available. The then pounded the damaged area to look "better". My daughter (21 years old) was treated so bad by the male that she actually do not want to go there again. I decided to keep the damaged unit, but I just want to inform pet *****s to stay away from this establishment. Their attitude stinks and there is absolutely no customer service approach there. Look out for damaged stuff when you want to and buy there!!!!!