rC
rochelle C
1 reviews | Active since Nov 2016
05 Dec 2022, 19:10
Worst yogurt ever
Bought yogurt 1kg, called the complaints line on the 28th November advising of the sandy taste. Got a ref number but no further Communication. The lady Said she needed a Pic of the yogurt and advised she will sms the number/ email address. Still waiting!!!!!! On Saturday I bought another yogurt and once again I get the same sandy taste. I am so disappointed cause we really loved parmalat yogurt but this experience has just put me off. Won't waste my money again.
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Parmalat's replyOfficial
06 Dec 2022, 09:19We at the Lactalis Customer Careline, would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 22/12/179. Kind Regards
Customer Care Line
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 22/12/179. Kind Regards
Customer Care Line
Parmalat's reply06 Dec 2022, 09:19
Official
We at the Lactalis Customer Careline, would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 22/12/179. Kind Regards
Customer Care Line
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 22/12/179. Kind Regards
Customer Care Line