LB
Lilly B

1 reviews | Active since Jul 2018

23 Dec 2020, 22:53

Worst cheese ever- so much for brand loyalty shows me that anyone could make a mistake

Dear Parmalat, I need to complain about something. I don't usually do this I am a very loyal client buying cheese and yoghurt on a daily basis as I entrust brand loyalty to your company. I am sitting with 2 blocks of 850g cheese that is tasting very funny almost sour but the best before date is only in February 2021. I buy 2 blocks per week never experienced any problems it is a first for me. I only opened the cheese tonight I bought them yesterday for R109.99 per block even though other cheeses are on special I always buy only parmalat but there is seriously something wrong and ehat a waste of R220 this was. I bought the cheese to make Christmas dishes wish I won't be able to do now. I am so disappointed as I know quality control should be a priority but this cheese is horrible.

0
Replies (1)
Parmalat
Parmalat's reply31 Dec 2020, 11:35
Official
Good day 

 
We at Parmalat would like to extend our sincere apologies for the unfitting experience you had with the product.  However, we also thank you for taking the time to inform us of your recent experience. 
 
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. 
 
Your reference as discussed with our consultant: 20/12/500
 
Kind Regards
Parmalat Customer Care Line - LS