Win win on constructive complaints.

During the time of the looting recently, we were forced to shop at whichever shop was open and stocked. Even so, we had to make compromise on certain products and brands that we normally buy for there was limited resources at our disposal. Anyhow, we bought a brick of Parmalat Gouda Cheese and found that it was very crumbly when we cut or grate it. I located the contact details of the holding company and my constructive complaint was immediately and professionally handled. The complaint was helpful because there was indeed a problem with the blend at the factory and this could then be remedied. They refunded me with a voucher to replace my product. I call this a Win/win.