CH
Cherona H
1 reviews | Active since Sept 2020
26 Aug 2023, 15:27
WHAT HAPPENED TO PARMALAT CHEESE??
What happened to your cheese!? I've been noticing in recent times that their cheese doesn't seem to melt. Today I made sense of it. It crumbles when you try to grate or slice it, the texture is off, the color is different & when I tasted it without adding it to something else, it was clear as day - it's not normal "Gouda" as the label indicated but in actual fact, it's processed *******!! I assume they mix the processed cheese into the normal gouda which causes the color change and crumbling texture. Congrats Parmalat on ruining a fantastic product & losing a decades long loyal customer! I refuse to support you from now on. If you compromise on quality, I refuse to buy your products!!
Helpful (0)
Replies (1)0
Replies (1)
Parmalat's replyOfficial
28 Aug 2023, 08:37We at the Lactalis Customer Care line would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference number: 23/08/740. Kind Regards
Lactalis Customer Care Line
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference number: 23/08/740. Kind Regards
Lactalis Customer Care Line
Parmalat's reply28 Aug 2023, 08:37
Official
We at the Lactalis Customer Care line would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference number: 23/08/740. Kind Regards
Lactalis Customer Care Line
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference number: 23/08/740. Kind Regards
Lactalis Customer Care Line