1 reviews | Active since Apr 2017

11 Jan 2024, 09:32

very bad and poor custoemer interaction

i'm so disappointed as i went to parmalat factory shop yesterday to buy some goodies , , there was no one to assist with pricing and the ladies seemed too serious especially after i asked about the 6 pack of milk that was 45.00 and was told it was only for staff but staff were buying more than 4 each .

fast forward>>>>i bought yoghurt and 6 pack 1+growth milk. the date says it expired and the yoghurt also, i'll send pics tomorrow maybe there can ba an explanation for this , or maybe the floor is not monitored and old stock is left in the fridges for the poor to buy and get sick ,

kindly request a footage of centurion factory shop and see the mess there , how will this be resolved as this shop will be closed tomorrow due to month end stock taking ,

i called and mailed lactalis head office and was asked to send pictures which i did , guess what no one called until i called and i spoke to savian who was not helpful at all, then i keep on getting a call from a lady saying "WITH REGARDS TO" such a disappointment from such a big company ,

she told me to take the products back to the factory while savian said unfortunately they wont be collecting the products , i told them i can't keep in the fridge because i have children , now i must drive to the factory

i will not drive to that shop again ,

0
Replies (1)
Parmalat
Parmalat's reply11 Jan 2024, 16:40
Official
Thank you for bringing this matter to our attention.
We apologize for any inconvenience caused as a result of this. 

Kindly note that we have attempted to contact you, but the number provided diverts to voicemail. 
Please contact us at *** and quote Ref: 24/01/347 for your enquiry to be completed and escalated. 

A consultant is waiting to take your call. 

Kind Regards 
Lactalis Customer Care Line.