1 reviews | Active since Jan 2018
UNHAPPY CUSTOMER
I had purchased melrose cheeses wedges. the package was totally sealed. when i got home and opened , i removed one wedge and to my surprise the wedges all had mould over it. i immediately looked at the expiry day. I had purchased it way before the expiry date which is only in February 2018. I could not even keep it as it had a terrible odour. I am extremely upset as this is not my first incident with the melrose as the week before i had purchased melrose wedges and it had a funny taste. again it was way before the expiry date. I cannot point blame at the store where i made the purchase as they were from two different stores, and the product the same. It is very disappointing as melrose has always been a favorite of mine.
Good Day Mrs S Chedie
We at Melrose Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18/01/438.
Kind Regards
Melrose Customer Care
*** - AT
Good Day Mrs S Chedie
We at Melrose Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18/01/438.
Kind Regards
Melrose Customer Care
*** - AT