1 reviews | Active since Jan 2010
Total disregard of complaints
<p>In December my mentally challenged son was hospitalised amd given various blood tests as he was vomitting. They could find nothing wrong. I later saw that the sliced cheese that he loves had started to go mouldy due to a fault with the machine packing. I am convinced that what he had was food poisoning as he probably wouldn't have noticed that the edge of the cheese was goinbg mouldy, I only noticed it a few days later when the mould had spread and was more obvious, one my next visit to the doctor I showed him a photograph of the cheese and asked him if my son could have had food poisoning, he said it was possible. I contacted Parmelat and they collected the cheese in January (after telling me they were collecting it in Decvember and I waited at home for the whole day when they they were coming) to send to a laboratory for testing. I, as a pensioner, am R560 out of pocket as the shortfall on the medical aid was over R500 and the cheese cost me over R60 and the promised vouchers to purchase new cheese did not materialise neither did anyone have the courftesy to contact me to let me know the outcome of the tests. Sorry Parmelat if you thought by collecting the cheese you had the evidence I took a photo. I am absolutely disgusted with the way they have handles this matter.</p>
Good Day
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/02/283.
Kind Regards
Parmalat Customer Care
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Good Day
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 17/02/283.
Kind Regards
Parmalat Customer Care
***
