TV
Tiaan V
1 reviews | Active since Jan 2023
20 Nov 2024, 20:54
Terrible customer service, i purchased a product from them which was mouldy, i then phoned and made a complaint
Terrible customer service, i purchased a product from them which was mouldy, i then phoned and made a complaint. In the call it was said theyd get in contact with me within 3 business days... It took the 18 days to send a terrible excuse of an apology, i would have excepted it if it was within the time frame given by them. I will not accept it now.
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Replies (1)
Parmalat's replyOfficial
22 Nov 2024, 08:58Dear Mr T Van Der Schyff,
Thank you for bringing this matter to our attention.
We apologize for any inconvenience caused as a result of this.
Kindly note that we have attempted to contact you, but the number provided diverts to voicemail.
Please contact us at *** and quote Ref: 24/11/602 for the enquiry to be completed and escalated.
A consultant is waiting to take your call.
Kind Regards,
Lactalis Consumer Care Line.
Thank you for bringing this matter to our attention.
We apologize for any inconvenience caused as a result of this.
Kindly note that we have attempted to contact you, but the number provided diverts to voicemail.
Please contact us at *** and quote Ref: 24/11/602 for the enquiry to be completed and escalated.
A consultant is waiting to take your call.
Kind Regards,
Lactalis Consumer Care Line.
Parmalat's reply22 Nov 2024, 08:58
Official
Dear Mr T Van Der Schyff,
Thank you for bringing this matter to our attention.
We apologize for any inconvenience caused as a result of this.
Kindly note that we have attempted to contact you, but the number provided diverts to voicemail.
Please contact us at *** and quote Ref: 24/11/602 for the enquiry to be completed and escalated.
A consultant is waiting to take your call.
Kind Regards,
Lactalis Consumer Care Line.
Thank you for bringing this matter to our attention.
We apologize for any inconvenience caused as a result of this.
Kindly note that we have attempted to contact you, but the number provided diverts to voicemail.
Please contact us at *** and quote Ref: 24/11/602 for the enquiry to be completed and escalated.
A consultant is waiting to take your call.
Kind Regards,
Lactalis Consumer Care Line.