Terrible customer service and poor quality products

I had contacted the call center and published a review stating my experience with regards to purchasing 2 blocks of 850 G Cheese. However to date I only received an email after a week of my complaint saying the brand will do everything to ensure the next time I purchase I would not have the same experience. I'm so sorry Parmalat do you think I would waste my money and purchase any of your brands again. I have even provided you with the necessary pictures and I requested that you guys refund me and collect the product to further investigate if needs be but to date you have done nothing to compensate me. I was even provided with a non existent number via email by your customer care consultant Kieran.