1 reviews | Active since Feb 2009
Spoilt cheese wedges
I have purchased melrose cheese wedges . The best before date is 15 June 2018. The container was sealed. On 13 June 2018 I broke the seal and discovered that all the wedges was spoilt as it was full of mold. I visited their website and could not get any email address. There is only phone numbers available. I can not see why yhe customers should spent additional money on phone calls in order to complaint.
Good Day Mr W Hildebrand
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** and quote Ref: 18/06/341 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Parmalat Customer Care
*** - AT
Good Day Mr W Hildebrand
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** and quote Ref: 18/06/341 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Parmalat Customer Care
*** - AT
Good Day Mr W Hildebrand
We at Melrose Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18/06/348.
Kind Regards
Melrose Customer Care
*** - AT
Good Day Mr W Hildebrand
We at Melrose Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 18/06/348.
Kind Regards
Melrose Customer Care
*** - AT