1 reviews | Active since Jun 2012
Spoiled Vanilla Custard with expiry date 18/07/2025
I always buy the vanilla custard because my family can never run out of it. So today, as part of my unexpected Mother's Day pampering my daughters prepared dessert for me. It's all in the video. To my shock, the vanilla custard I bought two days ago was spoiled. I thought the other bottle was already finished, hence buying more. When my daughter said the other bottle is in the fridge, I asked her to bring it. In the video you'll see that the one opened last week is still fine and the colour is brighter than the spoiled bottle I purchased on Friday with an expiry date of 18/07/2025.
This already spoiled the kind gesture as I tasted it and had to discard of the whole thing. Why though?! This is not the first incident. Approximately a year ago I returned one back to the grocery store. In 2021 I reported another incident and nobody returned to me.
I am very disappointed. Had I not mistakenly opened this bottle I would not have made the discovery.
We apologize for any inconvenience caused as a result of this.
Kindly note that we have attempted to contact you but the number provided diverts to voicemail.
Please contact us on *** and quote Ref: 25/05/432 for the complaint to be completed and escalated. A consultant is waiting to take your call.
We apologize for any inconvenience caused as a result of this.
Kindly note that we have attempted to contact you but the number provided diverts to voicemail.
Please contact us on *** and quote Ref: 25/05/432 for the complaint to be completed and escalated. A consultant is waiting to take your call.
On the 16 May I returned a call of one of your representatives. She took down all the detailed you requested for on the email and promised to call again on the 20th with a way forward in the matter.
Till date I have not heard anything from your company.
In the meantime more people will fall I'll because of your products you put on shelves.
I have not been reimbursed of my loss just as in the past years when my complaints fell on deaf ears.
I await your immediate response.
On the 16 May I returned a call of one of your representatives. She took down all the detailed you requested for on the email and promised to call again on the 20th with a way forward in the matter.
Till date I have not heard anything from your company.
In the meantime more people will fall I'll because of your products you put on shelves.
I have not been reimbursed of my loss just as in the past years when my complaints fell on deaf ears.
I await your immediate response.
We would also like to thank you for bringing this matter to our attention. Once again thank you.
Kind Regards
We would also like to thank you for bringing this matter to our attention. Once again thank you.
Kind Regards