CM
Caitlyn M
1 reviews | Active since Feb 2022
25 Jun 2025, 13:40
Sour SteriStumpie
Hi there,
I recently purchased a Steri Stumpie from PicknPay Mulbarton and was extremely disappointed to find that it tasted sour, as if it had gone off. This is not what I expect from a trusted brand like Steri Stumpie. I checked the expiry date, and it was still within the recommended period, so this was quite concerning.
I’d appreciate if you could look into this and let me know how this will be resolved.
Kind regards, Caitlyn Martin Caitlynm1121&icould.com
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Parmalat's replyOfficial
27 Jun 2025, 16:53We at Lactalis would like to extend our sincere apologies for the disappointing experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured, your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference, as discussed with our consultant: 25/06/717 Kind Regards,
Lactalis Consumer Care Line.
Your reference, as discussed with our consultant: 25/06/717 Kind Regards,
Lactalis Consumer Care Line.
Parmalat's reply27 Jun 2025, 16:53
Official
We at Lactalis would like to extend our sincere apologies for the disappointing experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured, your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference, as discussed with our consultant: 25/06/717 Kind Regards,
Lactalis Consumer Care Line.
Your reference, as discussed with our consultant: 25/06/717 Kind Regards,
Lactalis Consumer Care Line.