JV
JP V
1 reviews | Active since Apr 2023
22 Mar 2024, 12:27
Sour Steri Stumpies
Hi, I've recently bought 3x 6 packs of Parmalat Steri Stumpies from Makro Milnerton. The dates of the product are still within the best before expiry date. Unfortunately the products have gone sour, and I even found mold underneath the label of one of the drinks. I doubt I can return it to Makro, as I've already discarded a few of the drinks that were part of the 6 packs. Please advise what I should do?
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Parmalat's replyOfficial
22 Mar 2024, 14:31Good Day
We at the Lactalis Customer Care Line would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
We at the Lactalis Customer Care Line would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your references as discussed with our consultant: 24/03/545 and 24/03/546.
Kind Regards
Lactalis Customer Care Line
Lactalis Customer Care Line
Parmalat's reply22 Mar 2024, 14:31
Official
Good Day
We at the Lactalis Customer Care Line would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
We at the Lactalis Customer Care Line would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your references as discussed with our consultant: 24/03/545 and 24/03/546.
Kind Regards
Lactalis Customer Care Line
Lactalis Customer Care Line