Hellopeter
Share Your Experience
CR
Catherine R

1 reviews | Active since Nov 2010

29 Jul 2019, 12:51

Sour long-life milk, moldy Melrose cheese and missing portions

I bought various products from Parmalat's store in Parow about a month ago. I bought numerous boxes of Melrose cheese portions - one box's portions were moldy and another had two portions missing when I opened the box. I also bought 10 boxes of long-life milk and one litre milk is sour. I don't know the status of the other milk - I still have 6 unopened boxes left. I would like to be refunded for the two boxes of Melrose cheese portions and the one litre milk - or please replace these items.

0
Replies (6)
Parmalat
Parmalat's reply29 Jul 2019, 16:16
Official
Good Day Ms C Rossouw

Thank you for bringing this matter to our attention. 
 
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail. 
 
Please contact us on *** and quote Ref: 19/07/842 for the complaint to be completed and escalated. A consultant is waiting to take your call. 

Kind Regards
Parmalat Customer Care
*** - AT
CR
Catherine R's update30 Jul 2019, 10:26
Reviewer Update
Please read your reply and see that you have not supp**** me with any contact information. I suffer losses and inconvenience due to your expired and missing products but I have to guess and phone around to get a hold of you? How does that work exactly? Are you for real? This is terrible customer service. This matter was also brought to your attention before via email and you just ignored it.
Parmalat
Parmalat's reply31 Jul 2019, 10:10
Official
 
Good Day Mrs L Rossouw 
 
We at Parmalat Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product.  However, we also thank you for taking the time to inform us of your recent experience. 
 
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future. 
 
Your reference as discussed with our consultant: 19/07/873. 

Kind Regards
Parmalat Customer Care
*** - AT
CR
Catherine R's update14 Aug 2019, 10:49
Reviewer Update
This matter has still not been rectified. I went to the shop but they would not replace the Melrose cheese portions so I left. I also want a box of 6 x long-life milk for my waste of petrol because of your incompetence in settling this matter - you created confusion and more than one reference number and the people at the shop don't even know about this issue which has been dragging on for more than 3 months now - plus you sold us 10 boxes of long-life milk that expires next week. You are an ********* company.
CR
Catherine R's update14 Aug 2019, 10:54
Reviewer Update
This matter has still not been rectified. I went to the shop but they would not replace the boxes of Melrose cheese portions so I left - I did not keep the boxes of rotting portions since May, when you ignored that email complaint with photos. I also want a box of six long-life milk for my waste of petrol because of your incompetence in settling this matter - you created confusion and more than one reference number and the people at the shop don't even know about this issue which has been dragging on for more than three months now - plus you sold us ten boxes of long-life milk that expires next week. You are an ********* company. You sell rotting and near-expiry goods to the public.
Parmalat
Parmalat's reply17 Aug 2019, 16:45
Official
Good Day Mrs L Rossouw

Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers. 
 
Your complaint has been forwarded to the relevant department for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident. 
 
We apologize for the inconvenience caused and look forward to be of further service to you. 

Kind Regards
Parmalat Customer Care
*** - AT