LH
Lee-Roy Hull
1 reviews | Active since Jul 2016
29 Jul 2023, 19:03
Sealed Melrose Cheese spread contains mold
I recently purchased a few melorse cheese spread 400g jars for my daughter's school lunches, they are mouldy. These jars are well within the expiry period. How is this even possible, the seal was in place, so i ask, how does a sealed jar become mouldy. Had I not checked or noted the scent it gave off my daughter would have surely fell ill. I am not pleased at all. I have retained the jars and am more than happy to provide pics as proof of this terrible experience. Please can you rectify this urgently. I refuse to return to a store with these jars and appear pathetic or senile as many stores look at one in disbelief with such instances. I request your urgent feedback on this matter.
Signed by a very unhappy customer
Helpful (0)
Replies (5)0
Replies (5)
Parmalat's replyOfficial
31 Jul 2023, 08:42Thank you for bringing this matter to our attention.
We apologize for any inconvenience caused as a result of this.
Kindly note that we have attempted to contact you, but the number provided diverts to voicemail.
Please contact us at *** and quote Ref: 23/07/754 for the complaint to be completed and escalated.
A consultant is waiting to take your call.
Kind Regards
Lactalis Customer Care Line
We apologize for any inconvenience caused as a result of this.
Kindly note that we have attempted to contact you, but the number provided diverts to voicemail.
Please contact us at *** and quote Ref: 23/07/754 for the complaint to be completed and escalated.
A consultant is waiting to take your call.
Kind Regards
Lactalis Customer Care Line
Parmalat's reply31 Jul 2023, 08:42
Official
Thank you for bringing this matter to our attention.
We apologize for any inconvenience caused as a result of this.
Kindly note that we have attempted to contact you, but the number provided diverts to voicemail.
Please contact us at *** and quote Ref: 23/07/754 for the complaint to be completed and escalated.
A consultant is waiting to take your call.
Kind Regards
Lactalis Customer Care Line
We apologize for any inconvenience caused as a result of this.
Kindly note that we have attempted to contact you, but the number provided diverts to voicemail.
Please contact us at *** and quote Ref: 23/07/754 for the complaint to be completed and escalated.
A consultant is waiting to take your call.
Kind Regards
Lactalis Customer Care Line
LH
Lee-Roy Hull's updateReviewer Update
01 Aug 2023, 14:43I have not received any calls on my side and the number you have provided is hidden by an asterix. I await your feedback
LH
Lee-Roy Hull's update01 Aug 2023, 14:43
Reviewer Update
I have not received any calls on my side and the number you have provided is hidden by an asterix. I await your feedback
Parmalat's replyOfficial
02 Aug 2023, 08:54We at the Lactalis Customer Care line would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference number: 23/08/29. Kind Regards
Lactalis Customer Care Line
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference number: 23/08/29. Kind Regards
Lactalis Customer Care Line
Parmalat's reply02 Aug 2023, 08:54
Official
We at the Lactalis Customer Care line would like to extend our sincere apologies for the unfitting experience you had with the product.
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference number: 23/08/29. Kind Regards
Lactalis Customer Care Line
However, we also thank you for taking the time to inform us of your recent experience. Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference number: 23/08/29. Kind Regards
Lactalis Customer Care Line
LH
Lee-Roy Hull's updateReviewer Update
02 Aug 2023, 12:01I was contacted by Maxine, I advised her that I've retained the cheese spread as proof that it is in fact mouldy. The expiry date on each jar is either set for the 2024 or October this year.
I was advised by Maxine that pictures and barcodes are to be shared which I am more than willing to provide. Here's the kicker, I was then advised, I need to provide a proof of purchase receipt to accompany the goods. Please for the life of me explain, why would I retain a receipt for a purchase made for cheese spread weeks ago. Apart from asking for my blood type, are they perhaps suggesting that to safe guard ourselves as consumers from Parmalat's inefficiencies, we are required to retain a proof of purchase. This suggests that this would be a norm in the way you conduct business or you just suffered a loss and a truck load of cheese spread jars have been ****** (Lol), poor show Parmalat.
I will not loose sleep over R300 sorry, try again. This response provided by your company is deplorable.
I was advised by Maxine that pictures and barcodes are to be shared which I am more than willing to provide. Here's the kicker, I was then advised, I need to provide a proof of purchase receipt to accompany the goods. Please for the life of me explain, why would I retain a receipt for a purchase made for cheese spread weeks ago. Apart from asking for my blood type, are they perhaps suggesting that to safe guard ourselves as consumers from Parmalat's inefficiencies, we are required to retain a proof of purchase. This suggests that this would be a norm in the way you conduct business or you just suffered a loss and a truck load of cheese spread jars have been ****** (Lol), poor show Parmalat.
I will not loose sleep over R300 sorry, try again. This response provided by your company is deplorable.
LH
Lee-Roy Hull's update02 Aug 2023, 12:01
Reviewer Update
I was contacted by Maxine, I advised her that I've retained the cheese spread as proof that it is in fact mouldy. The expiry date on each jar is either set for the 2024 or October this year.
I was advised by Maxine that pictures and barcodes are to be shared which I am more than willing to provide. Here's the kicker, I was then advised, I need to provide a proof of purchase receipt to accompany the goods. Please for the life of me explain, why would I retain a receipt for a purchase made for cheese spread weeks ago. Apart from asking for my blood type, are they perhaps suggesting that to safe guard ourselves as consumers from Parmalat's inefficiencies, we are required to retain a proof of purchase. This suggests that this would be a norm in the way you conduct business or you just suffered a loss and a truck load of cheese spread jars have been ****** (Lol), poor show Parmalat.
I will not loose sleep over R300 sorry, try again. This response provided by your company is deplorable.
I was advised by Maxine that pictures and barcodes are to be shared which I am more than willing to provide. Here's the kicker, I was then advised, I need to provide a proof of purchase receipt to accompany the goods. Please for the life of me explain, why would I retain a receipt for a purchase made for cheese spread weeks ago. Apart from asking for my blood type, are they perhaps suggesting that to safe guard ourselves as consumers from Parmalat's inefficiencies, we are required to retain a proof of purchase. This suggests that this would be a norm in the way you conduct business or you just suffered a loss and a truck load of cheese spread jars have been ****** (Lol), poor show Parmalat.
I will not loose sleep over R300 sorry, try again. This response provided by your company is deplorable.
Parmalat's replyOfficial
07 Aug 2023, 08:52Good Day Mr Hull
Thank you for taking the time to inform us of your unfortunate experience.
Regarding our Standard Operating Procedures(SOP), we do require pictures.
We do ask for the purchase receipt when the purchase is for more than one product but we do consider when the product is very defective in regards to correspondence.
Kind Regards
Lactalis Customer Care Line
Thank you for taking the time to inform us of your unfortunate experience.
Regarding our Standard Operating Procedures(SOP), we do require pictures.
We do ask for the purchase receipt when the purchase is for more than one product but we do consider when the product is very defective in regards to correspondence.
Kind Regards
Lactalis Customer Care Line
Parmalat's reply07 Aug 2023, 08:52
Official
Good Day Mr Hull
Thank you for taking the time to inform us of your unfortunate experience.
Regarding our Standard Operating Procedures(SOP), we do require pictures.
We do ask for the purchase receipt when the purchase is for more than one product but we do consider when the product is very defective in regards to correspondence.
Kind Regards
Lactalis Customer Care Line
Thank you for taking the time to inform us of your unfortunate experience.
Regarding our Standard Operating Procedures(SOP), we do require pictures.
We do ask for the purchase receipt when the purchase is for more than one product but we do consider when the product is very defective in regards to correspondence.
Kind Regards
Lactalis Customer Care Line