TL
Thuli L
1 reviews | Active since Sept 2020
07 Jul 2025, 12:30
Sealed cheese slices mouldy
I bought the 54 pack at checkers and the second half of the cheese is spoilt and mouldy. I sent a message and video on fb inbox no reply. We had not used even a single slice from this half, the other half was fine, send help!
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Replies (1)
Parmalat's replyOfficial
08 Jul 2025, 18:45We at Lactalis would like to extend our sincere apologies for the disappointing experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured, your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 25/07/240 Kind Regards,
Lactalis Consumer Care Line.
Your reference as discussed with our consultant: 25/07/240 Kind Regards,
Lactalis Consumer Care Line.
Parmalat's reply08 Jul 2025, 18:45
Official
We at Lactalis would like to extend our sincere apologies for the disappointing experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience. Rest assured, your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 25/07/240 Kind Regards,
Lactalis Consumer Care Line.
Your reference as discussed with our consultant: 25/07/240 Kind Regards,
Lactalis Consumer Care Line.