JM
Julia M

1 reviews | Active since Jun 2018

12 Oct 2018, 11:23

Rotten product

I bought a melrose cheese spead from Pick’n pay Protea Glen few days ago and I found it was rotten,it had mounds when I open the bottle. All I got was just sorry and my money back.I really didn’t expect to buy a product like.Your product should be checked and stored correctly.

0
Replies (1)
Parmalat
Parmalat's reply12 Oct 2018, 17:23
Official

Good Day Ms J Mthethwa

Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.

Your complaint has been forwarded to the relevant department for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident.

We apologize for the inconvenience caused and look forward to be of further service to you.

Kind Regards

Parmalat Customer Care

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