Poor quality product, poorer customer service.

I am an avid buyer of Melrose cheese monthly. This month the cheese looked, felt and tasted different I contacted them to ask if the recipe was changed and to complain. They seemed very professional with the question interrogation regarding the product, this went on for 2 days. Conclusion was they would not collect the product for testing but they'd send me a voucher to recompensate the monetary expense of the product. A week later I hear nothing. I'm tired of brands that we are loyal to, trying to pull the wool over our eyes. Products are sub standard but they expect us to still pay more for it and our complaints are just brushed off. We should stop supporting these giants and supports smaller brands that value customer feedback and follow through.